Refund policy

Since most of our products are handmade and custom-designed, we do not accept returns or exchanges unless the item arrives damaged or you received the wrong product.

• You must contact us within 3 days of receiving your order at info.hindart@gmail.com.

• To process an exchange or report an issue, you must provide photo or video proof clearly showing the defect, damage, or incorrect item received.

• Items must be unused, in their original condition, and in the original packaging.

• Custom-made and personalized items cannot be returned or refunded.

• Sale items and gift cards are non-refundable.

Damaged or Incorrect Orders
If your item arrives damaged or incorrect, and you provide valid photo proof, we will cover the return shipping costs and send you a replacement or issue a full refund.

Refunds
Once your return is received, inspected, and the photo evidence confirmed, you’ll be notified of approval. If approved, a refund will be issued to your original payment method within 10 business days.